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Returns

RETURNS

How long do I have to return an item?

We understand that sometimes you change your mind about a garment when it arrives. You can return any item you don't want to keep, we just ask that:
- Items must be returned within 28 days of delivery. Should you return an item after this time frame, you will only be eligible for a credit note. The decision to issue a credit note will be made on an individual order basis.
- Items must be unworn and unwashed.
- Items must have all tags still attached.
Please be aware that Underwear cannot be returned for health and hygiene reasons. Shoes must be tried on indoors and not show any signs of wear. We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. The cost of returns must be paid by the customer.

How do I return an item?

Your order should be still in its original condition with all tags attached and within 14 days of you receiving the item. Your parcel must be taken to a post office where you will receive a receipt with your tracking number on.

You must obtain a Proof of Postage receipt - in order to verify that you have made your return back to Slumber Hut at our address (see below).

Please see here confirmation of our returns address:

Slumber Hut Returns, 5 Colville Court, Winwick Quay, Warrington, WA2 8QT, England

We cannot be held responsible for any lost parcels. If you have lost your original invoice, please enclose a note with your return stating your name and order number.

How do I track my return?

If using the Royal Mail to make your return, you should have received a proof of postage receipt with a tracking number on from Royal Mail. You can track this by heading to the Royal Mail track and trace section then simply enter your tracking number. The Royal Mail website to track your return can be found at: https://www.royalmail.com/track-your-item.

Where is my refund?

We ask for 7 working days to process your return once your parcel has been received into our premises. However we always try to issue refunds as quickly as possible. Once everything has been processed, we will send you an email containing all of the details of your refund. Please note, it can take your bank a further 2-10 days to show this refund on your account. If you have any questions about your refund, just let our Customer Care team know by sending us an email at: info@slumberhut.co.uk

What do I do if I've received an incorrect/faulty item?

If you happen to receive an incorrect or faulty item, please get in touch via the content form within 7 days. We need your order number and a photo of the fault so we can sort this out straight away for you.

What is the process for international returns?

To return an item back to us from outside of the UK: Your order should be still in its original condition with all tags attached. Please fill in your details on the back of the invoice, put this into your parcel and post it to us at:

Slumber Hut Returns, 5 Colville Court, Winwick Quay, Warrington, WA2 8QT, England

We recommend that you send this as recorded delivery so you can track it on its way back to us. We'll drop you over an email once we've processed your return. Unfortunately, we don't cover return postage costs. You must obtain proof of postage just in case your order is lost on its way back to us.