Returns

We're sorry to hear your order wasn't quite right.

If you'd like to return an item, please read the information below before sending your order back to us.

Return Eligibility

You can return unwanted items within 30 days of delivery, provided that:

  • Items are unworn, unwashed and in their original condition.
  • All original tags are still attached.
  • Items are free from marks, odours or damage (including make-up, fake tan, perfume and deodorant).

Please inspect your items before removing tags or wearing them. We cannot accept returns that are not in their original new condition.

For hygiene reasons, underwear cannot be returned. Shoes must only be tried on indoors and must show no signs of wear.

We reserve the right to refuse a refund if returned items do not meet the conditions of this Returns Policy.

How to Return an Item

Return postage is the responsibility of the customer unless your item is faulty or we have sent the wrong item.

Please package your return securely and include either your invoice or a note with:

  • Full Name
  • Order Number
  • Reason for Return

Please send your return to:

Slumber Hut
Unit 2, Bromfield Commercial Park
Stephen Gray Road
Mold
CH7 1HE
United Kingdom

We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been processed.

Please note that Slumber Hut cannot accept responsibility for returns that are lost, delayed or damaged in transit. Any claims for lost parcels must be made directly with the postal carrier used.

Refunds

Once your return has been received, please allow up to 7 working days for it to be processed. We always aim to process refunds as quickly as possible.

Once your refund has been issued, you'll receive a confirmation email. Depending on your bank or payment provider, it may take a further 2–10 working days for the funds to appear in your account.

If you have any questions about your refund, please contact us at info@slumberhut.co.uk.

Incorrect or Faulty Items

If you've received an incorrect or faulty item, please contact us before returning it by emailing info@slumberhut.co.uk with your order number and a photo showing the fault or incorrect item.

Where a return is required because an item is faulty, damaged or supplied incorrectly, we will advise you on the return process.